As I complete my first year at PNB MetLife, I would like to thank you for making this journey memorable and exciting. Time has flown and today I would like to take this opportunity to share some of developments I am proud of:
Brand: We have emerged a stronger brand with an increased awareness scores at 94%. With the launch of Snoopy as our brand mascot, I assume this will only become better for us, adding an approachable, warm and caring quality to our brand, helping us differentiate from our competitors.
Performance: With your support, we have been growing on a month on month basis and rank 8th among the private players with a 3.2% market share. Our AUM has grown and stands at a strong 12,300cr today. As an organisation, we have been profitable for the last 4 consecutive Financial Years and hope to continue with the winning streak this year too.
Products: Last year has also seen some innovative product launches like MetLife Family Income Protector Plus which is unique, easy to understand and provides a great customer value proposition. This has been reviewed well by the press too. With the launch of MetLife College Plan we complete our child product suite.
Growth plans: Agency continues to be an important channel for us, and we plan to add 10 new branches by April 2015. We are expanding our agency base to grow our business in key markets. We are also working towards helping you increase your earnings by introducing more products helping you cross-sell and up-sell to your client base.
Technology as an enabler: We plan to use technology as a key sales enabler in a big way helping you sell and service your clients better.
Customers: Our focus will be on long term returns, increased touch points, improving customer value and making it easier for them to do business with you.
R&R: Over the last year we have also invested in strengthening our Rewards & Recognition platform. The 'early birds' (who achieve the targets by March 31st 2015) amongst you will be flying to Las Vegas /Phuket. I do hope you can make it among the top performers. I look forward to seeing you there.
I am confident that our valuable association will only grow from strength to strength in the coming year. We believe that in your success lies our success and we need to continue on this journey together as a team.
I wish you the very best and let's gear up for a BIG and SUCCESSFUL March 2015!
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