I would like to begin with wishing you a very Happy New Year!
I take this opportunity to thank you for your contribution in 2015. I appreciate your commitment and dedication towards PNB MetLife and am confident that the year 2016 will be a year of new victories and accomplishments.
From the business perspective, we have recorded a growth of 25% over last year and reported an increase in our market share. All our channels have shown a considerable growth this year. Your efforts have ensured that the Agency business continues to report steady progress. Having said that, we need to increase focus on enhancing the profitability of our Agency business.
To highlight some of the key achievements of the year:
On the brand front, we continue to strengthen our association with Badminton. The recognition of PNB MetLife Satara Hill Half Marathon in the Guinness Book of World Records was a proud moment for us
Our CSR program continues to become stronger supporting the underprivileged
We launched our ecommerce platform with term and health plan. We have also introduced the ebranch module which will be rolled out soon
We are now active across social media platforms like Twitter, Facebook, LinkedIn, GooglePlus and YouTube. Our follower base has also increased significantly. The social media trainings are ongoing in the branches. I encourage you to participate in the same and learn more about becoming brand ambassadors of PNB MetLife
Over the last year, we have also invested in strengthening our Rewards & Recognition platform. I look forward to an increased participation from you in 2016.
Agency is an important channel for us. We will continue to work towards making it more robust, help you increase your earnings by introducing products in different genres which in turn, will help you cross-sell and up-sell to your client base. We plan to use technology as a key sales enabler in a big way and you can look forward to seeing a lot of action around digitization, helping you sell and service your clients better. From a customer perspective, our focus will be on solutions, long term returns, increased touch points, improving customer value and making it easier for them to do business with us.
We value your commitment to PNB MetLife. I am confident that our association will only grow from strength to strength in this year. We believe that in your success lies our success and we need to continue on this journey together as a team.
Wishing you the very best today and always.
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